Help Desk

Help Desk

To submit a Help Desk request, send an email to helpdesk@mitchellcc.edu.

Be sure to include your name, phone number, email address and a detailed description of your problem.  Your request will be forwarded to the appropriate technician.

 

For help with Blackboard Open LMS Issues Only:

User Support Services (opens in a new window):  or the direct link at the following address: https://help.edusupportcenter.com/shplite/mitchellcc/home

User Support Services Phone Number:  1-866-471-4256

 

Faculty/Staff Issues

Students Issues

  • Directions on how to login
  • Assessments/Tests/Survey
  • Assignments
  • Audio/Video
  • Calendar/Glossary/Other Tools
  • Collaboration/Chat/Drop Box
  • Content/File Attachment
  • Editing Profile
  • Enrollment
  • Navigating Course Links
  • Participating in a Forum
  • Uploading Assignments
  • Directions on how to login
  • Unable to connect to website
  • Assessments/Test/Survey
  • Assignments
  • Calendar/Glossary/Other Tools
  • Collaboration/Chat/Drop Box
  • Content/File Attachment
  • Editing Profile
  • Enrollment
  • Navigating Course Links
  • Participating in a Forum
  • Uploading Assignments
  • Blackboard Open LMS Outage/Error

 

For help with student accounts concerning: Office 365, password resets and WebAdvisor contact the Distance Learning Department.

Email: dl-information@mitchellcc.edu

Phone:  (704) 978-1304