Resources for Online Learning

 

24/7 help with LMS Issues

Phone Number:  1-866-471-4256 or  LIVE CHAT

User Support Services (opens in a new window):  or the direct link at the following address: https://help.edusupportcenter.com/shplite/mitchellcc/home

Faculty/Staff Issues

Student Issues

  • Directions on how to login
  • Assessments/Tests/Survey
  • Assignments
  • Audio/Video
  • Calendar/Glossary/Other Tools
  • Collaboration/Chat/Drop Box
  • Content/File Attachment
  • Editing Profile
  • Enrollment
  • Navigating Course Links
  • Participating in a Forum
  • Uploading Assignments
  • Directions on how to login
  • Unable to connect to website
  • Assessments/Test/Survey
  • Assignments
  • Calendar/Glossary/Other Tools
  • Collaboration/Chat/Drop Box
  • Content/File Attachment
  • Editing Profile
  • Enrollment
  • Navigating Course Links
  • Participating in a Forum
  • Uploading Assignments
  • Open LMS Outage/Error



Screen showing the LMS log in screen.  The following text is on the screen: students logging in with  @students.mitchellcc.edu address
The Learning Management System (LMS), Moodle, requires students to be authenticated using their unique username and student-managed password in order to securely log in and gain access to their online course(s).  The format of your username is your WebAdvisor username plus “@students.mitchellcc.edu”.  Username:  username@students.mitchellcc.eduPassword:  your initial password is the same for the LMS
Visit My Mitchell at https://mitchellcc.edu/my-mitchell and click on WebAdvisor on the right-hand side.
Your WebAdvisor username is given to you by your Advisor.  To locate your User ID  Click on WebAdvisor Click on What’s My User ID in the lower right-hand corner
What's my user ID screen with Last name and Social security number or Mitchell ID number fields.
Visit My Mitchell at https://mitchellcc.edu/my-mitchell and click on Office 365 (Email) on the right-hand side.
Each Curriculum student is issued an Office 365 email address.  This address should be used for educational purposes and is noted as the official correspondence between you and your instructor.   In conjunction with Office 365 email – you are allowed to download Office 365 apps on up to 5 devices.  The format of your username is your WebAdvisor username plus “@students.mitchellcc.edu”. Username:  username@students.mitchellcc.eduPassword:  your initial password is the same for your email
Visit My Mitchell at https://mitchellcc.edu/my-mitchell and click on Password Services on the right-hand side: You are encouraged to enroll in Password Services to manage your password.   Upon successfully enrolling and changing your password, your password will be updated for Office 365, LMS, and WebAdvisor.
Managing your password screenshot with button options
Distance Learning Department Email:  dl-information@mitchellcc.edu Phone:  704-978-1304 . 24/7 LMS Support Services Website:  https://help.edusupportcenter.com/shplite/mitchellcc/home Phone:  1-866-471-4256